Mercus. Altitude Software
Mercurius was the god of abundance and commercial success in ancient Rome. He was a popular god, and even depicted on early Roman coins. Among those to testify to the popularity of Mercurius was Julius Caesar, who called him the inventor of all arts. This is where the name of our company, Mercus, comes from.
On our logo is Caius, who represents the importance of humanity in technology.
Today, Mercus represents freedom, security and success.
Broker Site Manager (BSM) is built around the business processes of a company. It is a browser-based cloud solution, which means that you can use it on all modern operating systems. Here is how we see the business processes of a company and how we have built BSM to support them:
Your company can only succeed if it identifies its competencies as well as the opportunities to leverage those competencies in the market. The final goal is to secure continued business in an ever-increasing competition.
Recording identified business opportunities in BSM and evaluating their financial potential creates the foundation for determined and well-organised sales efforts.
Interested in hearing more about opportunity identification?
Customer acquisition and management
After sales opportunities are identified, you need to convince your future customer of your ability to meet their needs. If the customer is ready to test the level of your competence, they invite you to tender.
At this stage, winning a new customer requires determined sales efforts. You are not yet selling a project or a service, but your credibility. The reward for successful sales efforts is an invitation to tender.
Interested in hearing more about customer acquisition and management?
When your customer sends you an invitation to tender, it must be received, directed to the correct cost estimator, and equipped with appropriate data for reporting. For each of these stages, your company can design a process in BSM that best suits you.
Interested in hearing more about tendering management?
After an invitation to tender is received and directed to the correct cost estimator, you need to ensure that the solution designed for the customer meets their needs. The tender must be created in a way that makes it evident for the customer what they are being offered and how the solution suits them. To achieve this, you need a cost estimation software that produces transparent solutions and unambiguous cost structures.
Interested in hearing more about cost estimation?
How do you organise the sales team, and which stakeholders need to participate in bringing the sales home? What measures can you take after submitting the tender to ensure that you win the order? Who takes care of phone calls and meetings, how do you respond to clarification requests, and how do you manage all the required documentation?
All this needs to be managed in a way that ensures that the customer believes in the solution offered to them and makes the decision to purchase.
Interested in hearing more about sales management?
Contract creation and management
The sales is almost won, and it is time to draft the contract. If this stage of the process is handled poorly, the customer may still withdraw.
The contract sets the foundation for invoicing principles and sets out your promises and responsibilities to the customer. Contract documents must be available to all parties throughout the contract period.
A carefully drafted, signed contract is the most important document of any collaboration.
Interested in hearing more about contract management?
The contract is signed and your company has made its promises to the customer. What resources do you need to keep those promises? Resources include those who perform the work – both employees and subcontractors – public authorities and the customer's representatives. Resources also include tools. What tools does your organisation own, and what can you source from partners? When is each resource available? All this requires careful planning and management.
Interested in hearing more about resource management?
All should be ready for the work to begin. Before starting, it is important to ensure that all activities included in your company's process are carried out. These activities can include:
- Defining the project organisation
- Organising material logistics
- Managing the safety and other regulation that affects the project
- Ensuring compliance with the customer's policies for product approval
- Dividing the project into scheduled deliverables
- Adapting to partners' schedules
- Assigning responsibility for the delivery
- Identifying and controlling risks
Interested in hearing more about project management?
All work done during a project's life cycle is done as part of a task. Tasks include construction site meetings, certification inspections, fitting pipes and pulling cables.
Task management starts with identifying the tasks required: what activities are involved in completing the deliverable that you are responsible for?
The second step is to plan what materials, skills and tools the identified tasks require. Their availability defines the limits of the schedule. When can materials be delivered to the site, and when are the required skills and tools available?
After you have detailed the conditions for carrying out the work, the actual work can begin. With BSM Mobile, employees see the tasks that are scheduled for them today, tomorrow and from then onwards. BSM Mobile lets you know where people are, what they are doing and when they have started and ended their tasks.
The system is transparent to all agreed parties.
Interested in hearing more about task management?
Management of actual costs
Each task has a planned content, which consists of quantified estimates of the resources that the task requires. Its counterparts are actuals, which list the resources and quantities that were actually used. Automations in BSM make recording actuals easy – hours worked, for example, are recorded automatically.
Interested in hearing more about managing actual costs?
Management of invoicing actuals
After a task is done, it is time to invoice it. What invoicing principles were agreed in the contract? What is included in instalments, and what is charged by agreed unit prices or formulas?
BSM automatically recognises actual costs as invoicing items.
Large companies usually have a separate Enterprise resource planning (ERP) system. When this is the case, BSM can send invoicing instructions to the ERP system, which can then generate and send the actual invoice.
Interested in hearing more about managing invoicing actuals?
Service and maintenance management
After a project is done and delivered to a satisfied customer, a service and maintenance agreement is a natural way to continue cooperation. When your company has installed a device, for example, it has the most detailed know-how for keeping that device in full working order. Your company is therefore at an advantage when the client chooses a service and maintenance provider.
BSM Mobile helps locate the device to be serviced and guides the serviceperson on what needs to be done to the device and when.
More and more often, servicing and maintenance providers are paid for working devices – not for maintenance visits.
Interested in hearing more about service and maintenance management?
Nowadays businesses produce piles of documentation: meeting minutes, instructions, plans, technical specifications and so on. Document management systems can make these documents easy to store but difficult to find.
BSM displays a project's documents in the context where they belong, and you do not need to spend extra time looking for them.
Interested in hearing more about document management?